Ordering & Payment
How do I place an order on Kivoq?
Placing an order is easy! Browse our products, add items to your cart, proceed to checkout, enter your shipping details, select your payment method, and confirm your order. You'll receive an order confirmation email immediately after successful payment.
What payment methods do you accept?
We accept multiple payment options: Credit/Debit Cards (Visa, Mastercard, RuPay, Amex), UPI (Google Pay, PhonePe, Paytm), Net Banking, Digital Wallets (Paytm, Amazon Pay), and Cash on Delivery (COD with ₹50 additional charge).
Is it safe to use my credit card on Kivoq?
Absolutely! We use industry-standard SSL encryption and secure payment gateways. Your payment information is never stored on our servers. All transactions are processed through PCI-DSS compliant payment processors, ensuring your financial data is protected.
Can I modify or cancel my order after placing it?
Yes, you can cancel or modify your order before it's shipped. Please contact us immediately at support@kivoq.com or call +91 9876543210 with your order number. Once shipped, our return policy will apply for cancellations.
Do you offer EMI options?
Yes, we offer No Cost EMI on orders above ₹3,000 through select credit cards and payment partners. EMI options (3, 6, 9, 12 months) will be displayed at checkout if you're eligible. Additional terms and conditions apply as per your bank/card issuer.
Shipping & Delivery
How much does shipping cost?
We offer FREE standard shipping on all orders above ₹1,000. For orders below ₹1,000, standard shipping is ₹49. Express shipping (1-2 days in metro cities) is available for ₹99. Cash on Delivery (COD) has an additional ₹50 charge.
How long will delivery take?
Standard delivery takes 3-5 business days for metro cities, 5-7 days for other cities, and 7-10 days for remote areas. Express delivery (where available) takes 1-2 days in metro cities and 2-4 days in other major cities. Delivery times start after order dispatch.
How can I track my order?
Once your order ships, you'll receive a tracking number via email and SMS. You can track your shipment on our Track Order page, through your account dashboard, or directly on the courier partner's website using the tracking number provided.
What if I'm not available during delivery?
Our courier partners will attempt delivery 2-3 times. If you miss all attempts, the package will be held at the local delivery center for 7 days for pickup. You can also reschedule delivery by contacting the courier directly using the tracking information.
Do you ship to remote areas?
Yes, we ship to most serviceable pin codes across India, including remote areas. Delivery to remote locations may take 7-10 business days. You can check if we deliver to your pin code by entering it during checkout.
Returns & Refunds
What is your return policy?
We offer a 7-day return policy from the date of delivery for most products. Items must be unused, in original packaging, with all accessories and documents. For detailed return eligibility and process, please visit our Return Policy page.
How do I initiate a return?
Log into your account, go to "My Orders", select the item you want to return, and click "Return Item". You can also email support@kivoq.com or call +91 9876543210. You'll receive a Return Authorization Number and return instructions within 24 hours.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be credited to your original payment method. It may take an additional 2-5 business days for the amount to reflect in your account, depending on your bank.
Who pays for return shipping?
If the return is due to our error (wrong item, damaged product, defective item), we provide a free return label and cover all shipping costs. For returns due to change of mind or other customer reasons, return shipping costs are borne by the customer.
Can I exchange a product instead of returning it?
Yes, exchanges are available for defective or damaged products. We'll arrange free pickup of the faulty item and send you a replacement immediately. For other exchanges, please return the original item for a refund and place a new order.
Products & Warranty
Are all products on Kivoq genuine?
Yes, 100%! All products sold on Kivoq are genuine and sourced directly from authorized manufacturers and distributors. Every product comes with an original manufacturer warranty and authentic packaging. We have a strict no-counterfeit policy.
What warranty coverage do products have?
Warranty coverage varies by product and manufacturer. Most electronic gadgets come with 6 months to 1 year manufacturer warranty. Warranty details are clearly mentioned on each product page. For warranty claims, please refer to our Warranty Information page or contact support.
How do I claim warranty for a product?
For warranty claims, contact our support team with your order number and proof of purchase. We'll guide you through the warranty claim process with the manufacturer. Keep your invoice and warranty card safe as they're required for warranty service.
Do you have a physical store?
Currently, Kivoq operates as an online-only store to offer you the best prices by reducing overhead costs. However, you can visit our office in Kochi for product inquiries or support. Please call ahead to schedule a visit: +91 9876543210.
Can I get a demo of products before buying?
While we don't offer physical demos, each product page includes detailed specifications, high-quality images, customer reviews, and demo videos where available. Our customer support team can also help answer specific questions about product features and compatibility.
Do you offer bulk discounts for corporate purchases?
Yes! We offer special pricing for bulk orders and corporate clients. Contact our corporate sales team at corporate@kivoq.com or call +91 9876543210 for volume discounts, customized solutions, and dedicated account management.
How do I know if a product is compatible with my device?
Each product page lists compatibility information. If you're unsure, contact our customer support team with your device model details, and we'll help you find compatible products. We also accept returns for compatibility issues within our 7-day return window.
Do you offer gift wrapping services?
Currently, gift wrapping services are not available. However, all products are packaged securely in branded boxes. You can add a personalized message during checkout, and we'll include it with your order.