Introduction

At Kivoq Electronics, we stand behind the quality of our products and are committed to providing you with reliable electronic devices and accessories. This Warranty Policy outlines the terms and conditions under which we provide warranty coverage for products purchased from our online store. Please read this policy carefully to understand your rights and our obligations.

Warranty Coverage

Standard Warranty Period: Most electronic products sold by Kivoq come with a manufacturer's warranty ranging from 1 to 3 years, depending on the product category. The specific warranty period for each product is clearly stated on the product page and included with your purchase.

Coverage Includes:

• Manufacturing defects in materials and workmanship
• Hardware malfunctions under normal use conditions
• Software issues related to the device's core functionality
• Battery defects (for applicable devices)

Extended Warranty: We also offer extended warranty options for select products, providing additional coverage beyond the manufacturer's standard warranty period.

What's Not Covered

The warranty does not cover the following:

• Physical Damage: Accidental drops, liquid damage, cracked screens, or other physical damage
• Misuse: Damage caused by improper use, abuse, or negligence
• Unauthorized Repairs: Damage caused by repairs attempted by unauthorized service centers
• Normal Wear and Tear: Expected deterioration due to normal use over time
• Software Issues: Problems caused by third-party software or unauthorized modifications
• Accessories: Cables, cases, screen protectors, and other accessories unless specifically covered
• Lost or Stolen Items: Products that are lost or stolen are not covered under warranty

Warranty Claims Process

Step 1 - Contact Support: If you believe your product has a manufacturing defect covered under warranty, contact our customer support team within the warranty period. Provide your order number, product details, and a description of the issue.

Step 2 - Documentation: You may be required to provide:

• Original purchase receipt or invoice
• Product serial number
• Photos or videos of the defect (if applicable)
• Detailed description of the problem

Step 3 - Assessment: Our technical team will assess your claim and determine if it's covered under warranty. This process typically takes 2-3 business days.

Step 4 - Resolution: If approved, we will either repair, replace, or refund the product based on the nature of the defect and our warranty terms.

Repair and Replacement

Repair Service: For repairable defects, we will arrange for the product to be repaired by authorized service centers. Repair times vary but typically take 7-14 business days.

Replacement: If repair is not feasible or cost-effective, we may replace the product with the same model or an equivalent model of equal or greater value.

Refund: In certain cases, we may offer a full or partial refund instead of repair or replacement, at our discretion.

Shipping: We cover the cost of shipping for warranty repairs and replacements within India. International shipping may incur additional charges.

Return and Exchange Policy

30-Day Return Policy: We offer a 30-day return policy for most products in unused condition with original packaging and accessories.

Exchange Policy: Products can be exchanged within 15 days of delivery for different sizes, colors, or models, subject to availability and condition.

Return Conditions:

• Product must be in original, unopened packaging
• All accessories and documentation must be included
• Product must not show signs of use or damage
• Return authorization must be obtained before sending the product back

International Warranty

For international customers, warranty coverage may vary by region. Some products may have limited international warranty coverage or may require service through local authorized service centers. Please contact our support team for specific international warranty terms.

Warranty Registration

While not always required, we recommend registering your product warranty online through our website or with the manufacturer. This helps expedite warranty claims and ensures you receive important product updates and recall notifications.

Limitation of Liability

Our warranty liability is limited to the repair, replacement, or refund of the defective product. We are not liable for any indirect, incidental, or consequential damages, including but not limited to loss of data, business interruption, or loss of profits.

Consumer Rights

This warranty is in addition to and does not affect your statutory rights as a consumer under Indian consumer protection laws. You may have additional rights that cannot be excluded or limited.

Contact Information

For warranty claims, technical support, or questions about this warranty policy, please contact us:

Kivoq Electronics Customer Support
Email: warranty@kivoq.com
Phone: +91 9876543210
WhatsApp: +91 9876543210
Address: Tech Park, Electronics Hub, Kochi, Kerala, India

Support Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
Emergency Support: Available 24/7 for critical issues

Last Updated: October 2025