Introduction

At Kivoq Electronics, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.kivoq.com and make purchases from our online store. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information: When you create an account, place an order, or contact us, we collect information such as your name, email address, phone number, shipping address, billing address, and payment information.

Technical Information: We automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and browsing behavior on our website.

Cookies and Tracking: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders, products, and services
• Providing customer support and responding to your inquiries
• Sending promotional emails about new products, special offers, and updates (with your consent)
• Improving our website, products, and services
• Detecting and preventing fraud and security threats
• Complying with legal obligations and resolving disputes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: We work with trusted third-party service providers for payment processing, shipping, delivery, and website analytics. These providers have access to your information only to perform services on our behalf.

Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes SSL encryption for data transmission, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under Indian data protection laws, you have the following rights:

• Access: You can request access to the personal information we hold about you
• Correction: You can update or correct your personal information through your account settings
• Deletion: You can request deletion of your personal data, subject to legal requirements
• Opt-Out: You can unsubscribe from marketing communications at any time
• Data Portability: You can request a copy of your data in a structured format

Cookies Policy

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect certain functionalities of the website.

Third-Party Links

Our website may contain links to third-party websites, including manufacturer websites and social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Kivoq's services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and updates. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly. Please note that even if you opt out, we may still send you transactional emails related to your orders and account.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Kivoq Electronics
Email: privacy@kivoq.com
Phone: +91 9876543210
Address: Tech Park, Electronics Hub, Kochi, Kerala, India

Last Updated: October 2025